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travel & free time

Get the facts

What do you do when things go wrong when you travel?

Public transport is often delayed.

  • If the train or bus you wanted to take is delayed, stay calm and find out when it is likely to arrive. If it is delayed by a long time, you might need to find another route to travel to where you want to go.
  • If you are delayed and someone is meeting you at the end of your journey, call them if you can to let them know what is happening.
  • If you miss your train or bus, find out what time the next one departs.
  • Allow plenty of time for your journey, especially if you have to change buses or trains.

Public transport may be cancelled.

  • Transport may be cancelled for various reasons. Perhaps due to very bad weather, or because of engineering works, or an accident. There are lots of reasons that are out of anyone’s control.
  • If the train, bus or flight you wanted to take is cancelled, find out whether there is a later one you can take. You can ask for help at the ticket office.

If you get lost, don’t panic.

  • See if you can easily get back to where you came from.
  • Ask a member of public transport staff for assistance. They will usually be wearing a uniform.
  • Carry an Autism Alert card to help explain to people that you have autism.
  • If you are scared and don’t know who to ask for help, you could ask a police officer.

If you are on holiday and you have any questions about your transport, you should ask the representative from your holiday company for advice.


For details of the NAS Autism Alert Card.

The NAS had advice on preparing for a holiday and the practicalities of being abroad with autism.

For information about what to do if things go wrong while you are abroad, visit DirectGov.

You can find out if there are any planned cancellations or service disruptions to UK trains on the National Rail site.

For London travel news visit Transport for London.